Compass — Gate Analytics Page Guide
A performance view of gate operations: truck turnaround time, throughput, and process efficiency — ensuring smooth landside flow and service reliability.
Operational / Historical · Source: TOS
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What this page is for
The Gate Analytics page provides visibility on truck flow efficiency and service performance at the terminal gate.
It is used to:
- Monitor Truck Turnaround Time (TTT)
- Identify gate congestion and delays
- Track throughput and lane performance
- Support customer experience and service level improvement
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Key Performance Indicators
Service Level (Customer View)
TTT — Truck Turnaround Time Gate Exit − Gate Entry
👉 Main customer KPI 👉 Measures total time spent inside the terminal
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Gate Efficiency
Avg Gate In Handle Time to process trucks at entry
Avg Gate Out Handle Time to process trucks at exit
👉 Indicates processing efficiency at each step
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Operational Losses
Gate Muda Non-productive time during gate processes
👉 Includes:
- Waiting
- Congestion
- System delays
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Planning Discipline
Appointment Compliance % of trucks arriving within planned slot
👉 Low compliance = unstable flow → higher TTT
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Throughput Performance
Gate Throughput per Lane Truck volume handled per lane
Gate Throughput per Hour Total trucks processed per hour
Container Throughput Total volume handled at gate
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Flow Analysis
Truck Distribution by TTT
Breakdown of trucks by turnaround time:
- Green (< target) → Efficient flow
- Amber (mid-range) → Acceptable
- Red (> target) → Delays / congestion
👉 Quickly shows service level performance
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How to use this page
Daily Operations (SQDC)
- Monitor:
- TTT
- Gate Muda
- Detect:
- Congestion peaks
- Processing delays
- Take actions on:
- Lane allocation
- Staffing
- Yard coordination
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Weekly Review
- Analyze:
- TTT distribution trends
- Appointment compliance
- Identify:
- Structural bottlenecks
- Recurrent delays
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Root Cause & Improvement
If TTT is high, check:
- Gate handling time (In / Out)
- Appointment compliance
- Muda (waiting / congestion)
👉 Then validate:
- Yard readiness
- Equipment availability
- Process discipline
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Continuous Improvement (Kaizen)
Focus on:
- Reducing waiting time (Muda)
- Improving appointment adherence
- Optimizing lane utilization
👉 Convert into:
- Gate process standardization
- Better slot planning
- Coordination with yard & transport
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Performance Logic
- Green → Within target
- Red → Above target (for time KPIs: lower is better)
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Filters & Controls
- Date range
- Transaction type
- Container category
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Important Notes
End-to-end KPI:
TTT reflects the full process (Gate + Yard + Operations), not gate alone
Customer impact:
Gate performance directly drives customer satisfaction
Focus:
Improving TTT requires coordination across:
- Gate
- Yard
- Transport
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APM Terminals · Compass Platform · Gate Analytics Page Guide · v1.0 ``