Compass — Operator Performance Page Guide

A performance view of crane operators based on actual execution cycle times, enabling identification of skill gaps and targeted training through TWI (Job Instruction / Job Relations).

Historical · Source: Asset Digitalization (AD) + TOS

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What this page is for

The Operator Performance page provides objective visibility on individual operator performance using real execution data from equipment.

It is used to:

• Identify operator skill gaps
• Compare performance vs standard
• Support targeted training (TWI – JI / JR)
• Enable coaching by job experts

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Data Source

Executed Cycle Time (ADCT) Measured directly from equipment PLC via Asset Digitalization (AD)

👉 Provides objective, unbiased performance data 👉 Removes manual reporting variability

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Key Performance Indicators

Operator Cycle Time

QC Median Cycle Time Median actual cycle time per operator

👉 Primary indicator of operator performance

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Cycle Time Trends

Weekly / Monthly Trend Evolution of operator performance over time

👉 Used to:

• Track improvement after training
• Detect performance drift

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Operator Adherence

Cycle Time Adherence (%) Share of cycles:

• Below standard ✅
• Above standard ❌
• Equal to standard

👉 Measures consistency vs expected performance

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Operator Detail Table

Provides per operator:

• Executed Moves → Volume handled
• Executed Cycle Time → Actual performance
• Planned Cycle Time → Target benchmark

👉 Enables:

• Direct comparison between operators
• Identification of top and low performers

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How to use this page

Daily / Shift Control

• Identify operators:
• Above standard (underperforming)
• With unstable performance
• Assign:
• Coaching or support during shift

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Weekly Review

• Compare operator performance distribution
• Identify:
• Consistent low performers
• High variability between operators

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Training & Capability Building (TWI)

Job Instruction (JI)

• Use for operators:
• Above standard cycle time
• Focus on:
• Correct method
• Standard sequence
• Best practice replication

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Job Relations (JR)

• Use when performance issues are:
• Behavioral
• Engagement-related

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Coaching with Job Experts

• Pair low-performing operators with:
• High-performing operators
• Focus on:
• On-the-job learning
• Standard work reinforcement

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Process Confirmation

• Validate that:
• Standard cycle time is achievable
• Best performers are aligned with standard method

👉 If not:

• Review standard vs reality

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How to drive improvement

1. Identify gap:

• Operator vs standard

1. Confirm cause:

• Skill issue (JI)
• Behavior / environment (JR)

1. Act:

• Train with job expert
• Reinforce standard work

1. Follow-up:

• Check trend improvement

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Performance Logic

• Below standard cycle time → Efficient ✅
• Above standard cycle time → Gap ❌

👉 Lower cycle time = better performance

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Filters & Controls

• Time → Year / Month / Week
• Operator → Individual analysis
• Vessel / QC → Contextual filtering

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Important Notes

Objective measurement:

All performance is based on AD (PLC data), not manual input

Do not compare without context:

Always consider:

• Vessel type
• Complexity
• Operation mix

Focus:

This page is for development, not evaluation only

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APM Terminals · Compass Platform · Operator Performance Guide · v1.0